Dial An Exchange Corporate profile
Dial An Exchange - Setting New Standards In Timeshare Exchange Services
DAE is in the business of adding value to the timeshare purchase and the overall vacation ownership experience. We do this by supplying excellent customer service, delivering on our promises and keeping things simple. We believe in keeping a sharp focus on what we do for a living – Timeshare Exchanges.
We believe that every resort, management company, Home Owners Association, client that trusts us to service their owners is a true partner as well as a client. We put our best foot forward in working with your owners to provide the best exchange service we can possibly give.
We have a well rounded compliment of benefits for the resort, management company, and HOA including:
• No affiliation fees for our basic services
• No membership fees to collect or forward
• Revenue share on your owner’s exchanges
• Live – on-line system
• Resort of the month listings on our newsletters to our entire member base
• Supports both ‘traditional weeks’ and ‘points’ clubs
• Reciprocal links and Resort Profiles – generating traffic to your resort website
• Inventory control – bulk banking to minimise resort’s lost time and enabling owners to maximise the ‘lifespan’ of their Credit for a future holiday exchange
Of course, the relationship we build with every member is special. We have traditionally gone directly to the consumer with our message and grown our business by proving ourselves to the customer – the timeshare owner. We offer our members a suite of benefits and a quality of service that keeps them active, and happy members long term.
Q & A with Bruce Campbell Watt
Dial An Exchange
Dial An Exchange
When and where did Dial An Exchange first open its doors for trading?
[BCW] Dial An Exchange (DAE) is the world’s leading privately owned timeshare exchange company, established in Australia in 1997, and still owned and managed by founder and CEO, Francis Taylor.
How has the company grown it’s global footprint since then?
[BCW] DAE has now expanded to service nearly all corners of the globe, with offices located in Australia, New Zealand, UK, USA, South Africa, China, Thailand and India. As well as the countries where they are located these offices service most major regions including Europe, North Africa, the Pacific, Canada, Middle East, Central America and the Caribbean and South America.
Which international countries / resorts do the majority South Africans prefer to vacation?
[BCW] Australia, Thailand and Spain.
What lifestyle category of global vacation resorts are most popular – ones by the ocean or perhaps ski resorts?
[BCW] Beach and water-based holidays are by far the most popular across all regions. There is also a strong preference for resorts that offer a wide range of facilities, activities and experiences within or very close to the resort environment, particularly for families. The most emerging trend in destination selection is for 'experiential' destinations that offer unique and iconic natural and/or cultural experiences.
How does Dial An Exchange differ from other vacation ownership exchange companies?
[BCW] DAE has a very uncomplicated approach to busines, unlike some of its competitors. Simplicity, transparency and a clear focus on customer service and satisfaction are at the heart of our success and always will be. We offer members an outstanding range of benefits, many of which are unique to DAE, these include: a free membership Option; Low exchange fees; No fees payable until an exchange is confirmed; No guest certificate fees; Heavily discounted ‘Bonus Time’ holidays; Discounted Rental weeks in prime locations; Discounted Rental & Exchange weeks into non-timeshare resorts in premium destinations through DAE Options; Online browsing and instant booking; a 24 hour online ‘hold’ function; a three year credit for every banked week; a cancellation protection program.
Does DAE live offer it’s members the facility to exchange into other types of vacation real estate – such as a fractional ownership residence or Private Residence Club?
[BCW] DAE accommodates all type of Vacation real estate including fractional ownership, private residence club, timeshare and points club. We also offer exchange into non-timeshare resorts through our DAE Options program. In addition, in co-operation with resort management companies, DAE offers a program to strata title holiday owners to bank their unused inventory into our system and take advantage of being able to exchange worldwide.
Can any one of your members choose allocate their usage period to a friend or family member?
[BCW] Members can allocate their usage to family and friends, and unlike others we do not charge a guest certificate fee. Members can also purchase Bonus and Discount Rental Weeks on behalf of family and friends.
How has the internet assisted the growth of your business?
[BCW] Our early adoption and subsequent development of a world’s ‘best practice’ real time online Exchange Management System underpins our mission to provide a low cost, efficient, friendly and transparent holiday exchange service. DAE members can view, hold, book and pay for their exchanges instantly 24/7 on our user-friendly website. There are no delays, complicated rules, trading powers, demand tables or other factors to complicate the process. It's a simple 'week-for-week' exchange system. As a result, a significant majority of our business is now conducted online.
Have you seen an increase in the amount of inbound exchange requests to South Africa over the 2010 FIFA world cup period?
[BCW] Absolutely. Stock management has kept inventory for this huge event and it is going quickly.
Contact Details
| Location: Pretoria, Gauteng, South Africa Contact person: Bruce Campbell Watt Office Phone: +27 (0)12 361 5797/8 Cell Phone: Not available Email: Email agent Website: Visit website |
Featured Article
Dial An Exchange launch in South Africa is a whirlwind success
THE LAUNCH IN MAY 2007 OF DIAL AN EXCHANGE (DAE) SOUTH AFRICA HAS BEEN A WHIRLWIND SUCCESS WITHIN THE SA TIMESHARE INDUSTRY. DAE’s SUCCESS IS REMARKABLE CONSIDERING SOUTH AFRICA HAS HAD VERY LITTLE COMPETITION IN TIMESHARE EXCHANGES FOR CONSUMERS.
In keeping with DAE’s worldwide policy of establishing alliances with high profile clubs and resorts around the globe, DAE SA has, in a very short time, positioned itself to continue the dramatic growth of DAE internationally. Providing its members and partners in SA with unique advantages and solutions has ensured absolute customer satisfaction and met a long-standing consumer demand for a fresh approach to the traditional timeshare exchange model.
The 2009 Annual DAE Global Conference was held in South Africa, early last year and was attended by the Directors and decision makers from the various DAE branches around the world.
“Keeping it Simple and Meeting Expectations”
DAE prides itself on being 'up front', an approach which leads to open dialogue between the company, their clients and their members. This facilitates DAE’s long term goal of providing timeshare owners with an affordable, service orientated and flexible exchange alternative.
“Our success and the remarkable rate at which our member base here is growing as a result of our determination to ensure that our members and partners are continually blown away by our service.”
“DAE offers unprecedented freedom of choice for individual owners and industry participants alike.”
DAE provides support and services to the entire vacation ownership market (from timeshare weeks, to points club owners, to fractional ownership), as well as to clubs, resorts, share block and sectional title companies, management, resale and sales and marketing companies.
DAE offers a real time online exchange solution for owners and business partners alike. The latest technology has been used to create an intuitive interface that allows clients to: join (free of charge), deposit weeks, shop for resorts and destinations, view transaction history, place weeks on hold, book and receive instant email confirmations.
“By offering a real alternative to other exchange programs, better customer service and low cost exchanges, they are helping to change the face of the industry by putting back the value proposition into timeshare exchange.”
Through a network of offices around the world in Australia, South Africa, Asia, Europe, New Zealand and the United States and through strategic alliances with Trading Partners, DAE is able to offer a diverse range of destination resorts in various countries around the world.
In addition to fantastic exchange holiday availability, a free membership option, low exchange fees, no resort affiliation fees, co-operative marketing programs, revenue share programs and superb service, DAE’s commitment to putting the value back into timeshare exchanges is a very attractive exchange solution for any Timeshare owner or industry partner.
To find out more about how DAE can support you as an industry partner, or add value to your Timeshare holiday ownership, contact your local DAE office or visit the website - www.daelive.com
DAE North America
800-468-1799 or
+1 602-516-7680
DAE Australia
+61 7 5595 7888 or
1300 733 674
DAE South Africa
+27 (0)12 361 5797
DAE Thailand
+66 2 6540570
DAE China
+86 21 68882085
DAE New Zealand
+64 7 378 8825 or
0800 323 548
DAE United Kingdom
+44 (0)1756 749 966
DAE India
+91 80 4173 8099
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